House of Seafood Return Policy

At House of Seafood , we are committed to providing you with the freshest and highest-quality seafood products. We understand that circumstances may arise where you need to return or exchange an item. Please carefully review our return policy below to ensure a smooth and hassle-free experience.

1. Eligibility for Returns

Due to the perishable nature of our products, we have specific guidelines for returns and refunds. The following conditions apply:

• Non-Perishable Items : If you receive non-perishable items (e.g., sauces, seasonings, or canned goods) that are damaged, defective, or incorrectly shipped, you may be eligible for a return or replacement.
• Perishable Items : Unfortunately, we cannot accept returns or exchanges for perishable seafood products (e.g., fish, shrimp, lobster, etc.) due to health and safety regulations.
• Damaged or Incorrect Orders : If your order arrives damaged, spoiled, or incorrect, please contact us immediately so we can resolve the issue promptly.

2. Timeframe for Returns

To initiate a return or report an issue, you must contact us within 24 hours of receiving your order . Claims made after this timeframe may not be eligible for resolution.

3. How to Report an Issue

If you encounter any problems with your order, please follow these steps:

1. Inspect Your Order : Upon delivery, inspect your package immediately for any visible damage or issues.
2. Take Photos : If there is damage or spoilage, take clear photos of the affected items and packaging.
3. Contact Us : Reach out to our customer service team via email at info@houseofseafood.biz or call us at +256 702394835 . Include the following details:
   • Your order number
   • A description of the issue
   • Photos of the damaged or incorrect items (if applicable)

4. Resolution Options

Once we verify your claim, we will offer one of the following resolutions based on the situation:

• Replacement : We will send a replacement product for damaged, spoiled, or incorrect items at no additional cost to you.
• Refund : If a replacement is not possible, we will issue a refund to your original payment method.
• Store Credit : In some cases, we may offer store credit as an alternative resolution.

Please note that refunds or replacements are subject to approval after reviewing the evidence provided.

5. Exclusions

The following situations are not covered under our return policy:

• Products that have been mishandled, improperly stored, or left unrefrigerated after delivery.
• Orders where the customer provided incorrect delivery information (e.g., wrong address).
• Disputes arising from personal taste preferences or expectations about the product.

6. Cancellations

If you wish to cancel your order, please contact us as soon as possible. Orders that have already been processed or shipped cannot be canceled. For cancellations made before shipping, a full refund will be issued.

7. Shipping Costs

• Damaged or Incorrect Orders : If your return is due to our error (e.g., wrong item shipped), we will cover all associated shipping costs.
• Customer Errors : If the return is due to customer error (e.g., providing incorrect delivery details), the customer will be responsible for any additional shipping fees.

8. Questions or Concerns

We value your satisfaction and are here to help! If you have any questions or concerns about our return policy, please don’t hesitate to reach out to us:

• Email : info@houseofseafood.biz
• Phone : +256 702394835

9. Updates to the Policy

This return policy is subject to change without prior notice. Any updates will be posted on this page with the effective date clearly indicated. We encourage you to review this policy periodically to stay informed.

Thank you for choosing House of Seafood ! We strive to provide exceptional quality and service, and we appreciate your trust in us.

Effective Date : 01/01/2025